All posts by CCPSeattle

Diagnosing Human Systems: The Waterline Model

When a system is not achieving results or is doing so ineffectively, it is useful to inquire about what’s going on “under the waterline” that may be keeping it stuck. Here are suggestions for inquiry organized beginning with what is easiest to address and most impactful on system performance. Continue reading Diagnosing Human Systems: The Waterline Model

Collaborative Consulting: The Inquiry Phase

“The most important thing we do as consultants is inquiry.  The key point is that the way we know is fateful.  The questions we ask, the things that we choose to focus on; the topics that we choose determine what we find.  What we find becomes the data and the story out of which we dialogue about and envision the future.  And so, the seeds of change are implicit in the very first questions we ask.”  —David Cooperrider

Continue reading Collaborative Consulting: The Inquiry Phase

4 Questions To Discover Organizational Culture

“Organizational culture is the behavior of humans within an organization and the meaning that people attach to those behaviors. Culture includes the organization’s vision, values, norms, systems, symbols, language, assumptions, beliefs, and habits…” – Wikipedia

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4 Questions To Generate A Team Mission Statement

Mission statements are important because they focus a team on its primary customers, functions and values. Consulting teams and client organizations alike can be strengthened by establishing or clarifying their shared mission statement. Exploring these four questions, in sequence, individually, and then as a group can help. Continue reading 4 Questions To Generate A Team Mission Statement

3 Basic Facilitation Skillsets for CCP Volunteers

Setting up a Meeting:

  • Do as much as you can to be clear with the client about the objectives of the meeting—both the objectives you have and what they see as objectives.
  • See the space, if possible, or get a good description of it.
  • Take time with the client to go over success factors and possible roadblocks to a successful meeting.

Continue reading 3 Basic Facilitation Skillsets for CCP Volunteers

Collaborative Consulting and the Helping Model

Adapted from The Skilled Helper, 8th Edition, by Gerard Egan

Clients usually call organization development consultants for help in two areas:

  1. Problem situations.  Things aren’t going as they’d like them to. Maybe morale is low or turnover is high. Maybe there’s a lot of conflict or mistrust or they’re having trouble implementing change.  Often, clients have tried various solutions already and have gotten overwhelmed or frustrated.
  2. Continue reading Collaborative Consulting and the Helping Model